Our EVP of Marketing, Mark Gaskill, sat down with Sherri Welch from Crain’s Detroit Business for a Q&A on how nonprofits can strengthen relationships with donors to help recoup the loss of postponed or cancelled events because of the COVID-19 virus.  Mark’s recommendations:

COVID-19 and the quarantine are pushing us all to re-evaluate our fundraising efforts and find new ways to keep donors engaged. Trish Dewald, Executive Vice President Nonprofit Development for Phoenix Innovate and Jim Tedford, President and CEO of The Association for Animal Welfare Advancement discussed the issue via Zoom. Trish and Jim recommend that all fundraising organizations:

High-profile data breaches expose how vulnerable even organizations with sophisticated IT departments can be to attacks from outside. But you don’t have to be a large organization to be concerned about  data privacy.  Protecting data for nonprofits is just as important and can be especially risky when dealing with marketing vendors. 

We’ve seen the news that Congress passed the CARES Act and we all know there are some good provisions included for non-profit organizations. But what might not be immediately clear is – what we should DO with this information.

There is no question that all of us who work with museums and other cultural institutions with membership bases are in unchartered waters with the coronavirus and the economic uncertainty it is causing. Organizations are juggling countless priorities to make sure their staffs and volunteers are safe while struggling to make decisions around business continuity. What do you do about membership renewals when your museum, zoo, science center or theater is closed for an unknowable amount of time?    

There is no question that all of us who raise funds for animal welfare organizations are in unchartered waters with the coronavirus and the economic uncertainty it is causing. Organizations are juggling countless priorities to make sure their staffs and volunteers are safe and that the animals continue to receive optimal care. And, they are struggling to make decisions around business continuity, including fundraising plans. Events are being cancelled or postponed resulting in a significant loss of revenue.

There is no question that we, who work in the non-profit world, are in unchartered waters with the coronavirus and the economic uncertainty it is causing. We’ve heard over and over from clients that they are struggling to make decisions because the situation is changing minute by minute. 

When meeting with non-profit clients for the first time, I am often surprised by how many development officers are still talking about how much money they raised with their last fundraising appeal or event.

A fully engaged customer or donor who feels emotionally connected to your organization is key to increased revenue. You need to know who your audience is and what will motivate them to engage. The insights for building those emotional connections that drive loyalty and advocacy for your organization or brand may be hidden in your database, or you could need research.  How do you know?

In our previous article, “You have to know your donors to engage them,” we outlined the data points needed to build the emotional connections with your donors that lead to increased ROI for your fundraising. Many of those points can be found in your existing donor data, or through data appends, but some points will require primary research. In this article, we outline how to design research to be useful in creating more relevant and meaningful communications. 

Most fundraisers are familiar with the idea that it’s less expensive to keep a donor than to find a new one. And many are aware about how to retain donors: they need to build strong connections between the charity and the donor. In the past, charities have focused on the importance of making rational, deliberate appeals on the assumption that donors made rational, deliberate decisions when giving.